Terms & Conditions

These advise you about ‘BikeSafe’ and of the terms upon which you may make use of our website www.bikesafe.co.uk (hereafter referred to as the “Site”), whether as a guest or a user with ‘BikeSafe’ secure access permission (hereafter referred to as “You”/”Your”). Please read these terms carefully before you start to use the Site. By using the Site, including the on-line booking functionality, you indicate that you accept these terms of use and agree to abide by them.

Local ‘BikeSafe’ co-ordinators may be issued with a password to access certain secure areas on the website. Such users must:

(a) use the password only for access to the applicable pages of the website and not for any other purpose;

(b) keep your password confidential at all times, not disclose the password or permit any unauthorised use of the password


(c) cease to use, and delete from your records, your password upon expiry or termination of your involvement with ‘BikeSafe’ for whatever reason.

We reserve the right to change or withdraw any passwords and user names at any time and You agree to notify us promptly of any compromise to the security of Your password or changes to your registration details.

‘BikeSafe’ is a Police-led motorcyclist casualty reduction scheme offering classroom sessions and/or observed on-road riding elements for motorcyclists who hold a valid full licence in respect of that class of vehicle and are otherwise legally allowed to ride on the road.

The classroom curriculum is based upon emergency service motorcyclist attitudes and techniques supported by information already in the public domain which can be found in Motorcycle Roadcraft – The Police Rider’s handbook to better motorcycling (ISBN 978-0-11-341143-6), Human Aspects of Police Driving (ISBN 1-901568-00-8) and The Highway Code (ISBN 978-0-11-552814-9). The classroom curriculum has received a Prince Michael International Road Safety Award for Innovation & Achievement.

In England, Wales, Scotland and Ireland, ‘BikeSafe’ is, wherever possible, delivered by Police personnel, however, when appropriate and/or necessary delivery may be effected by other emergency service motorcyclists or agents suitably qualified and risk assessed. These such personnel are referred to as Police Service Volunteers. Individual Police Forces have autonomy to decide upon their local need for ‘BikeSafe’ delivery and, as a result, no guarantee is given or implied around delivery, or continuance of delivery, in any given area. Delivery is dependant upon the exigencies of emergency service duties at any given time or circumstances beyond our control. Should we be unable to provide Your workshop for any reason, we reserve the right to offer you an alternative workshop where available or a refund at our discretion.

BikeSafe workshops may be delivered to a group of multiple clients and may be reliant on minimum numbers of attendance. BikeSafe retains the right to set the minimum level of attendance and may cancel any workshop where minimum numbers are not reached.

Infrastructure, delivery model and pricing may vary dependant upon local requirements, arrangements and/or subsidies. We reserve the right to make alterations as necessary and without notice. Prior to booking a workshop in any area, you should research the site to ensure that the delivery model and pricing suits your requirements.

‘BikeSafe’ is a designed to engage with qualified motorcyclists to evidence the benefits of accredited post-test training, identify the need for such training in individual riders and provide a referral conduit to the providers of such approved training.

‘BikeSafe’ is trademarked. The trademark is registered to the National Police Chief’s Council (formally the Association of Chief Police Officers [ACPO]). The ‘BikeSafe’ words and logo may not be used without permission. All rights are reserved unless explicitly granted.

‘BikeSafe’ has a national co-ordination body. The Police Force or other entity responsible for providing this function may, from time to time, change. At the time of writing, national co-ordination is provided by Staffordshire Police.

www.bikesafe.co.uk is a domain name owned and operated by ‘BikeSafe’ and their contracted agents (hereafter referred to as “We”/”Us”/”Our”). ‘BikeSafe’ contracted agents are MCI, 1 Rye Hill Office Park, Birmingham Road, Allesley, Coventry, CV5 9AB. MCI is registered as a company under number 1113282. MCI VAT number is GB 273419550.

Our website has been compiled in good faith from sources We believe to be reliable, current and trustworthy. That said, any of the material on the Site may be out of date at any given time and we are under no obligation to update such material, although our aim is to update the Site regularly.

‘BikeSafe’ and Our agents accept no responsibility or liability for any actions, negligence, consequences of any error or omission, any injury, loss or damage suffered by users of any of the information published in any part of Our website or as a consequence of participation in any aspect of ‘BikeSafe’ activity.

In relation to Our website, You may store or print copies of extracts from its pages for your personal and non-commercial use only, always alluding to the source of the information. You are not permitted to copy, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of Our website pages for any other purpose whatsoever without Our prior written permission in a durable medium (e-mail, post or fax).

Our website information alone does not form any basis of a contract with readers or users of Our Website.

Links from Our site are for information only. We cannot be held responsible for the accuracy, completeness or propriety of pages on Websites to which links have been made from Our site and over whose moderation or onward links We have no control. In the absence of confirmation to the contrary, ‘BikeSafe’ does not endorse any views expressed, products or services offered on other websites.

We reserve the right to suspend the operation of Our website for maintenance or upgrade work from time to time as necessary. We cannot guarantee that Your access to and use of the website will be uninterrupted or error free. We reserve the right to indefinitely terminate web services should circumstances dictate.

Our national contact telephone number is 02476 408034. This is a geographic number where the cost is calculated at the basic rate.

‘BikeSafe’ may be delivered by Police Forces elsewhere in the world. Such delivery must be authorised by ‘BikeSafe’ NPCC lead or UK National Co-ordination. In such cases our responsibility is limited to the provision of curriculum material, clerical material and workshop delivery and quality assurance advice. Local arrangements around infrastructure, resilience, liability and resourcing are the responsibility of the delivery Force.

‘BikeSafe’ does not hire out or arrange supply of motorcycles for participation in the scheme. You will need legitimate access to a road legal, roadworthy motorcycle or scooter.

Legislation in respect of protective equipment requirements for riding a powered two wheeler on the road is scant. Common sense must prevail. ‘BikeSafe’ reserves the right to refuse to provide an on-road element if there is concern for your safety based upon your riding attire. Remember, as a Police-led scheme one of our core principles is to protect life. As a minimum guide whilst riding, in addition to the legal requirement of a helmet which at least meets minimum UK or equivalent EU standard, We recommend the wearing of sturdy trousers (preferably armoured leather or textile), sturdy jacket (preferably armoured leather or textile), sturdy footwear (preferably armoured leather or alternative) that protects the ankle and sturdy gloves (preferably armoured leather or textile). It is desirable that riding equipment is specifically designed and manufactured for motorcycle use

We do not hire out or arrange supply of rider safety equipment.

Public liability indemnity whilst You are engaged upon ‘BikeSafe’ activity is the responsibility of the Police Force hosting or delivering the workshop element dependant upon circumstances prevailing at the time. We do not provide motor insurance, employer liability or other cover. We recommend You to advise your motor insurer of Your intention to engage in an on-road observed ride with ‘BikeSafe’.

‘BikeSafe’ places are limited and generally allocated on a first come, first served basis.

If You choose to book a workshop it is Your responsibility to attend at the arranged location and time, in a fit condition to participate, unless extenuating circumstances that preclude attendance exist or the provisions of the Distance Selling or E-Commerce regulations apply. If extenuating circumstances exist, as soon as practicable, you should advise ‘BikeSafe’ Administration quoting your contact and workshop details together with any unique reference number (URN) ‘BikeSafe’ has provided You.

If You choose to book a workshop that involves an on-road observed ride, it is Your responsibility to ensure that You have the appropriate valid full motorcycle licence allowing You to ride on the road in the area of delivery.  (Please note that BikeSafe-London which is offered by the Metropolitan police DO accept riders with a valid CBT certificate providing they are riding a bike of 125cc or less). Furthermore, it is Your responsibility to ensure that you are in possession of any other valid documentation such as insurance, vehicle test certificate or excise licence required for your legitimately accessed motorcycle to be used legally on the road and that you are in a fit condition to ride on the road. Documents will be checked prior to commencement of the on-road element. You will be asked to undertake a simple eyesight test in accordance with provisions of the Road Traffic Act and the Driving Licence Regulations prior to the on-road element. (Read a vehicle number plate in good daylight from a distance of 20 metres (or 20.5 metres if old style number plate used). If you need to wear vision aids to do this, you must wear them at all times while riding. (Source – The Official Highway Code).

The ‘BikeSafe’ on-road element is completely governed by the provisions of the Road Traffic Act and The Highway Code. Safety is paramount.

You are expected to comply with safety briefings, reasonable instructions and guidance given by Your ‘BikeSafe’ delivery staff.

You are expected to treat fellow workshop attendees and ‘BikeSafe’ administration or delivery staff with respect at all times. We operate a ‘no smoking’ policy during the classroom elements. This includes the use of any electronic device too. Smoking activity should only be undertaken in designated areas commensurate with the policies of the delivery site.

‘BikeSafe’ and its local coordinators/observers reserves the right to refuse to provide You with a workshop or any part thereof or to cancel any workshop You have agreed to or booked, without liability, if You fail to meet the requirements outlined above, in the booking process or in the interests of safety at any time.

‘BikeSafe’ through its on-road observers will provide You with an experience based, relevant critique of Your riding strengths and weaknesses. This is the Rider Development Form. We will strongly encourage You to take Your Rider Development Form to an accredited post-test training provider. National agreements mean that ‘accredited post-test training provider’ means those individuals held on the Driving Standards Agency (DSA) Register of Post-test Motorcyclist Trainers (RPMT) who deliver the Enhanced Rider Scheme (ERS), together with The Institute of Advanced Motorists (IAM RoadSmart) and Royal Society for the Prevention of Accidents (RoSPA).

Our delivery staff and agents will behave in a manner in accordance with the law and commensurate with the professional image of the scheme and the Police Service. Any concerns, issues or complaints should be forwarded in the first instance to the national ‘BikeSafe’ Administration contracted agents before referral where necessary to national ‘BikeSafe’ Co-ordination.

National ‘BikeSafe’ Administration levy a £12.50 per attendee fee for Police areas using their national administration services. This fee may be payable by You as part of your workshop booking fee or may be paid by subsidies in certain delivery areas. These are local arrangements over which We have no control and may change from time to time without notice. We reserve the right to alter the administration fee charged should circumstances dictate. Some ‘BikeSafe’ areas may have their own local administration arrangements.

Payment for workshop places is in UK Sterling and must be made in advance of receiving Your workshop. Payment can be made to Us on-line using a legitimate, valid credit or debit card. Industry standard levels of security are applied to these transactions. A closed padlock should be visible in your web browser indicating that you are in secure mode and your details are encrypted for increased security. This should always be the case when sending personal or payment details.

Payments can be made by other means but may take longer to process and cleared funds must be available before provision of Your workshop can take place. You must discuss these other payment options with ‘BikeSafe’ Administration, The Motor Cycle Industry Association Limited (MCI), 1, Rye Hill Office Park, Birmingham Road, Allesley, Coventry, CV5 9AB. 02476 408034 or at the following email address  info@bikesafeadmin.co.uk

You must ensure that You have sufficient funds to make all payments to Us and take all reasonable steps to ensure that You pay Us the correct amount. You will at all times be liable for any payments that remain outstanding to Us.

We accept no responsibility or liability for any payments, however made, being lost, misappropriated, delayed, tampered with, rejected, insufficient or for any overpayment on Your part.

Once we have cleared funds, Your workshop will be booked and confirmation sent to You in a durable medium (e-mail, post or fax). Your workshop will be delivered in accordance with the local arrangements of the delivery area and booking detail agreed unless the exigencies of emergency service duty or circumstances beyond Our control dictate otherwise.

The Consumer Contracts Regulations 2013 apply to the sale of services without face-to-face contact via a variety of media including the internet, phone calls or fax. It is likely that the booking of ‘BikeSafe’ workshops falls within this definition.

In an effort to comply wholly with the requirements of these regulations national ‘BikeSafe’ administration intends to provide the necessary pre-contractual, written, additional, right to cancel and obligation on the supplier to carry out delivery information within this Terms & Conditions Document.

Pre-contractual information around Our Identity, service characteristics, pricing advice, payments, geographic address for advance payments and delivery arrangements have already featured in the body text and is available to view on-line and print if required.

You should be aware of your consumers’ right to cancel once a workshop order has been placed with Us. Full details can be found The Consumer Contracts Regulations 2013 click here

Our contract with You becomes binding when You complete Your workshop booking, providing it can be shown We actually received Your booking. We cannot be held responsible for bookings not received as a result of circumstances beyond Our control.

At the point You complete your workshop booking, You will receive a confirmation e-mail including details of your right to cancel. As pre-contractual information is given during Our on-line booking process before completion and in a format allowing You to print it to durable media, You have the right to cancel that order for a period of fourteen days counting from the day after the booking was completed. If Your booking is dealt with over the telephone, possibly as a result of a paper application, you will be verbally advised of the pre-contractual information allowing You to make an informed decision about proceeding with Your booking. If and when Your booking is completed over the telephone, you will be sent a copy of the pre-contractual information together with advice about your right to cancel. You will have fourteen days after the day You receive the information to exercise Your right to cancel. Once, following due process, a booked workshop is commenced Your right to cancel will end.

If You cancel a booking in accordance with the Regulations, You will receive a refund of the money You have paid Us as soon as possible after cancellation and in any case within 30 days.

To exercise Your right to cancel, You must inform Us in writing or another durable medium. This includes letter, fax or email. A phone call is NOT sufficient. The effective date for cancellation is the date on which You give notice of cancellation to Us in writing or another durable media. Notice of cancellation will be properly given if You give Us notice in one of the following ways:

  • by leaving a notice addressed to Us at Our last address known to You, in which case notice is said to have been given on the day on which it was left at Our address
  • by posting the notice to Us at the address last known to the You, in which case notice is said to have been given on the day it was posted,
  • by faxing or emailing the notice to Us on the last fax number or e-mail address known to You, in which case notice is said to have been given on the day it was sent.

We would advise You to keep some evidence of having given Us the cancellation notice, such as a certificate of posting or confirmation of fax transmission.

The Consumer Credit Act 1974 provide protection should someone else fraudulently use Your payment card to pay Us. In these circumstances You are entitled to cancel the payment and be reimbursed in part or whole by the card issuer. This is something You must discuss with the card issuer. You should also report the matter to your local Police.

The Consumer Contracts Regulations 2013 do not generally affect Your consumer rights under other legislation.

Once the ‘cooling off’ period imposed by the The Consumer Credit Act 1974 and The Consumer Contracts Regulations 2013 has passed, any cancellations will attract charges,

Our working days are Monday to Thursday 9am to 5.15pm and Friday 9am to 4.00pm. We are not open on bank holidays or the days between Christmas and New Year.

Applicable charges are as follows:


  • within 7 working days of the workshop not including the commencement day of the workshop – 100% of the booking fee • between 8 and 14 working days of the workshop not including the commencement day of the workshop – 50% of the booking fee • 15 working days or longer not including the commencement day of the workshop – administration fee only

All cancellations must be advised in writing or other durable medium (e-mail or fax).

If You fail to attend for Your booked workshop in the absence of bona fide extenuating circumstances, You will forfeit Your booking fee.

Where possible, workshop bookings can be amended prior to the delivery date of the workshop subject to availability and payment of an administration fee.

We have absolute discretion to deal with the application of charges as We see fit in the prevailing circumstances.

Whilst every effort will be made to refund You using the same method by which You paid for Your workshop, We reserve the right to refund You by any method deemed appropriate in the circumstances. You may be asked for additional information for security purposes or to comply with any relevant law for the refund process to be completed. Refunds may take up to 28 days.

Any personal details you give Us will be held and processed in accordance with the provisions of our Data Processing Agreement and in compliance with the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003 in so far as they apply to Our use of data.

For the purposes of Article 4 of the General Data Protection Regulation (EU) 2016/679, the data controller in relation to the information You supply is ‘BikeSafe’, Staffordshire Police, Weston Rd, Stafford ST18 0YY Our registration number with the Information Commissioner’s Office is ZA255569

Personal information You provide will be used for ‘BikeSafe’ purposes, by us or our agents, for administration and any future evaluation of the scheme in data matching.  Such data will be retained for booking purposes and deleted in line with our privacy policy. You have the right to decline the use of such information for anything other than administration of Your workshop booking. In this event, You must notify Us of your decision as soon as reasonably practicable and in any case within 3 working days of Your booking confirmation.

‘BikeSafe’ will contact You regarding workshop bookings. We will not, however, e-mail You asking for your personal or security information or direct you to any web page that asks for this information. Should this happen, do not respond and do not open any e-mail attachments. If you are suspicious about any contact, please check with ‘BikeSafe’ Administration on 02476 408034 who will be happy to advise.

When You give Us information about another person, for instance in a multiple booking, You confirm that they have authorised You to act on their behalf, to consent to the processing and use of their personal data in the manner described in these terms and conditions and to receive any necessary documentation or notices on their behalf.

You have the right to ask for a copy of any information We hold about You. We reserve the right to charge a reasonable administration fee to cover Our costs in recovery of the information and/or correction of any inaccuracies contained therein.

The Terms and Conditions shall be governed and interpreted in accordance with English law as if the Terms and Conditions were a contract wholly entered into and wholly performed within England and you consent to the non-exclusive jurisdiction of the English courts.